Return and Refund Policy

3D Printer ProductsReturn Policy

  1. Repairs Covered by Warranty – OK International will repair or replace defective items free of charge at its sole discretion.
  2. Product that fails to perform to OK International production specifications within the first two weeks of purchase qualify for immediate RO authorization and replacement.
  3. Shipping:
    • Items Within Warranty – Requestor pays inbound freight and OK International pay outbound freight. OK International will return ship all repairs/replacements using the same shipping method as used by requestor.
    • Non Warranty Items – Requestor pays both inbound and outbound freight.
  4. Warranty is void if a unit is damaged due to misuse, or has had unauthorized repairs, attempted repairs, or modifications.
  5. All products are tested per new product acceptance criteria prior to return to the requestor.
  6. No Chargeable work will be carried out without written approval from the requestor.
  7. All Non Warranty repair quotes are valid for a period of 45 calendar days. After this period all repairs must be re-quoted.
  8. All repairs are warranted for 90-days unless superseded by the standard warranty period.
  9. Exchange units not returned back to us within 30 days of customer receipt of replacement unit will incur a bill for the cost of new unit. Out of warranty exchange units require a PO before refurbished unit will be shipped.


Refund Policy

  1. A full refund will be issued for faulty items once returned and checked by our Technical Department.
  2. A 25% restocking fee will apply on items that are returned to us in an unopened box and brand new condition.
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