Our Privacy Policy

OK International Inc. (“OKInternational”) respects your individual privacy.

This Privacy Policy puts you in control of how your personal data issued in connection with our web site, / and related web stores (the “Web Site”).This Privacy Policy describes how we collect, use, and share personal data we obtain from users of the Web Site. This Privacy Policy only applies to the WebSite. By choosing to visit the Web Site, you should read this Privacy Policy

If you are an employee of OK International or an OK International Affiliate(see section 5 below for the definition), you should refer to the Employee Privacy Notice  provided by your employer.

This Privacy Policy is complemented by our Terms and Conditions available at /terms-and-conditions/

  1. Who we are and contact details
  2. What personal data we collect
  3. What we do with the personal data we gather
  4. Marketing
  5. Data Sharing
  6. Lawful Bases
  7. Security and Confidentiality
  8. How long will we hold your personal data for
  9. Transfers of personal data
  10. Links to other websites
  11. Rights to your personal data
  12. Persons under 18
  13. Cookies
  14. Any concerns?


This is the website of:
OK International Inc. 
10800 Valley View Street
Cypress, California 90630 USA

You can contact us via e-mail at NA-CustCare@okinternational.com or you can call us at (00 1) 714 799 9910.

You should note, as described in section 5 below, that OK International Affiliates may also process your personal data. Our representative in the EU is OK International Limited, Eagle Close, Chandlers Ford, Hampshire, SO53 4NF, U.K., Tel: +44 (0) 23 8048 9100 and europe@okinternational.com


We collect the following personal data through the Web Site:
(i) Contact information – that is, information such as your full name, email address, mailing address, telephone number and information about your query;
(ii) Information related to customer surveys, promotions, and/or offers (e.g., preferences, demographics, interests, etc.).
(iii) Information about the device you use to access the Web Site (e.g. IP address)
(iv) Registration and payment information when you register and use our web store (e.g., your credit card details);
(v) Transaction information which includes details about payments from you and other details of products you have purchased from us.



We use the personal data we gather about you for the following purposes: 
(i) to understand your needs, provide you with a better service, and respond to your inquiries; 
(ii) for internal record keeping;
(iii) to administer promotions, services (e.g., registration for webcasts, etc.) and offers which you register for;
(iv) to register you as a customer to use our web stores, to process and deliver your orders (e.g., manage payments, fees and charges) purchased through our web stores;
(v) Subject to the provisions below, we will also use your personal data for other marketing-related purposes;
(vi) To improve the products and services offered through the Web Site;
(vii) To measure the number of visitors to the Web Site and the areas of the Web Site that are of most interest to visitors and to customize the Web Site.
We do not use the personal data that you provide through the Web Site to make automated decisions about you. 
To the extent permitted by applicable law, OK International may also use your personal data as we believe to be necessary or appropriate: 
(i) under applicable law, including laws outside your country of residence; 
(ii) to comply with legal process; 
(iii) to respond to requests from public and government authorities including public and government authorities outside your country of residence; 
(iv) to enforce our terms and conditions; 
(v) to protect our operations or those of any of our affiliates; 
(vi) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and 
(vii) to allow us to pursue available remedies or limit the damages that we may sustain.



Where required by local law, we will obtain your prior consent: 
a. in order to send you marketing communications about OK International; 
b. in order to provide your personal data to OK International Affiliates (see section 5 for the definition) for their marketing purposes; and
c. in order to provide your personal data to third parties and other partners for joint marketing efforts or their own marketing efforts. 

Please note that you always have the right to withdraw your consent. 

Otherwise we may contact you by email, phone, fax, mail, or other means unless you direct us not to do so.

We may use your personal data for our own marketing purposes, including, but not limited to notifying you of new services, offers or other information via mail, email, telephone, text message, and other means. 

If you do not want us to use your personal data for marketing purposes or to provide your personal data to OK International Affiliates or to third parties for their marketing purposes, you may opt-out of such uses by notifying us in accordance with the procedure set forth below under the heading, “Rights to your Personal Data.”



We may share your personal data with our affiliates (i.e., affiliated businesses and operating companies) (collectively, “OK International Affiliates”) in pursuance of the purposes set out in section 3 above. Information about our OK International Affiliates is available on the Web Site –  /corporate/english/globalnavigation/contact-us.

Please note that if you purchase products through our UK or EU web stores, your personal data is provided to OK International Limited, our UK affiliate, for fulfilment and is also shared with other OK International Affiliates for the purposes set out in section 3 above.  

We may share your personal data with third party service providers (including contractors who provide services to us) to assist with any of the uses of personal data described above. For example, we may share and/or provide your personal data with/to third parties that assist with the operation, administration, or maintenance of the Web Site (including the operation of our webstores). 

We may also disclose your personal data to third parties if disclosure is required to comply with applicable laws or regulations; comply with legal process or a court order; to respond to requests from public and government authorities; or if disclosure is necessary to enforce our Privacy Policy and/or Terms and Conditions; to protect your safety or security; to protect our rights, the safety and security of our site and property or that of OK International Affiliates or third parties; to allow us to pursue available remedies or limit the damages we may sustain.

We may share or transfer your personal data to a third party if OK International enters into, or is involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of its assets.



Under the laws in the EU, we are required to identify the lawful bases for which we use your personal data. These are:

(i) Legitimate Interest – we have a legitimate interest in contacting you where you provide us with your details, to keep records of your purchases, to manage our relationship with you and to monitor and improve the use of the Web Site and to send you marketing communications. 
(ii) Consent – where we are required by local law to collect consent in order to send you marketing communications
(iii) Compliance with a legal obligation – where we are required to collect and disclose your personal data because we are subject to a legal or regulatory obligation
(iv) Necessary for the performance of a contract – where we need to use your personal data to process payment or arrange delivery of products you purchase.
We do not intend to collect any sensitive personal data (which is defined under EU law to include, for example, personal data on ethnicity, racial origin and health) through the Web Site. 
Where we rely on the legitimate interest lawful basis to use your personal data, you always have the right to object to such use by contacting us using the details above.
Where we rely on your consent to use your personal data, you always have the right to withdraw your consent at any time by contacting us using the details above.



We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the personal data we collect online. However, we are not able to guarantee the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us (e.g., via the “Contact Us” links or similar features on the Web Site). We reserve the right to use and disclose such non-confidential information as we deem appropriate in compliance with applicable law. 



We will retain your personal data for as long as: 

(i) we have a relationship with you;
(ii) we are required by law; or
(iii) we need to in order to protect ourselves as a business or protect any other third party.
If you have any questions about our retention policy please contact us using the details set out above. 
Where you purchase a product through our UK or EU web stores, we will retain all information about the transaction for [7 years after the date of the transaction]. 



As a global organisation, we will transfer your personal data across borders.  OK International Inc. is based in the US although our OK International Affiliates are located in countries worldwide. Where a transfer of personal data across borders is required to comply with applicable laws, we will implement appropriate or suitable safeguards (such as EU Commission approved Standard Contractual Clauses) to protect that personal data.  Please contact us using our details above should you require further information. 



The Web Site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the web site in question.



Under certain laws, you have the right to seek access to your personal data, seek rectification or erasure of your personal information, restrict our use of your personal data, object to our use or request data portability. Please contact us if you wish to exercise any of these rights.
In any event, you can always ask us for more information about the people who will be able to see and access your personal data. 
You may choose to restrict the collection or use of your personal data by us by emailing us at [insert email address]. This includes where you:
(iv) have previously not objected to us using your personal data for our direct marketing purposes but now wish to opt-out of receiving future marketing emails from us;
(v) want to opt-out of any new uses of personal data permitted by this Privacy Policy caused by changes in our information practices;
(vi) do not want us to share your personal data with OK International Affiliates and/or our business (and other) partners for marketing purposes; 
(vii) believe that personal data we are holding on you is incorrect or incomplete so that we can consider your concern and, where appropriate, we will promptly correct any personal data found to be incorrect. Or, you may contact us if you wish to review or change your personal data by using the “Contact Us” links on our home page; and
(viii) do not want to be contacted by us in the future (unless you initiate the contact).
You may also write to us at the above address (located at the beginning of this Privacy Policy) or call us at 1-714-799-9910.
From time to time, we may wish to use your personal data collected through the Web Site for new purposes. If the new purpose is incompatible with the purposes stated above, we will take reasonable steps to notify you of the new purpose.



We do not knowingly collect or allow the collection of personal data from persons under the age of 18. If you are the parent or guardian of a person under the age of 18 and believe that the person has provided personal data to us, please contact us at:   NA-CustCare@okinternational.com 



When you visit the Web Site, we may use “cookies” and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. You may delete cookies from your computer or set your browser to reject cookies. However, doing so may limit some functionalities of our site. 
Please see our Cookies Notice for more information about our use of these technologies on the Web Site. 



You have the right to complain about our use of your personal data. Please contact us using the contact details set out above. 
Depending upon where you are located, you also have a right to complain to your local data protection regulator.


Date [December 1, 2018] 
Version 1.0